Support
Frequently Asked Questions
Below you will find answers to frequently asked questions. If your question is not answered here, please fill out our contact form here.
For information about certain products, please read their separate webpages or click below to access their FAQ.
CyberLock Troubleshooting FAQ (below)
CyberLock Instructions
The following videos demonstrate how to care for your CyberLock hardware.
Videx Limited Warranty on CyberLock Hardware
Videx, Inc. warrants this product to be free from defects in material and workmanship for a period of one (1) year from the date of original end user purchase. Videx, Inc. agrees to repair or, at our option, replace this product without charge if found to be defective during the warranty period.
This warranty does not cover damage or failures caused by products or services not supplied by Videx, Inc., or which result from abuse, attempted burglary, vandalism, misuse, neglect, mishandling, faulty installation, alteration, or modifications of the products supplied by Videx, Inc. This warranty does not cover exterior finish; i.e., color change due to weather, salt air, or chemicals. Only weather-resistant CyberLock cylinders (CL-6P3WR & CL-OVLWR) are warranted for use in padlocks. Periodic cleaning of the face of the lock is recommended for dirty or outdoor installations.
Return Policy
The following procedure should be followed when returning items to Videx for repair, replacement, or upgrade.
Repair/Replacement Fees for CyberLock Hardware
During the first year from the date of original end user purchase, repair or replacement is done at no cost. During the following years, the repair or replacement fee will vary according to the length of time from purchase. Prices subject to change without notice. See schedule below.
Contact Us
Office Headquarters
iCrescendo LLC
2018 156th Ave NE., Suite 100
Bellevue, WA 98007
Phone: (206) 686-8463 ext 711
Fax: (206) 686-8463
Email: info[at]icrescendo.net