Support
Return Policy
Returns Policy
The following procedure should be followed when returning items to Videx for repair, replacement, or upgrade.
Frequently Asked Questions
Below you will find answers to frequently asked questions. If your question is not answered here, please fill out our contact form here.
For information about certain products, please read their separate webpages or click below to access their FAQ.
Service Maintenance Agreement
What's included in the Service Maintenance Agreement?
iCrescendo Service Maintenance Agreement (SMA) entitles you to free Help Desk Support and two (2) onsite visits per year by our certified engineer to
- Install Software Updates
- Perform Database Maintenance and Tune-up
- Train new CyberLock System Administrators
The SMA is a contract that runs one (1) year at a time and must be purchased along with a new product. The SMA will also apply to product upgrade. For example if you choose to upgrade from CyberAudit Professional to Enterprise, the same SMA will apply to your Enterprise.
Contact Us
Office Headquarters
iCrescendo LLC
2018 156th Ave NE., Suite 100
Bellevue, WA 98007
Phone: (206) 686-8463 ext 711
Fax: (206) 686-8463
Email: info[at]icrescendo.net