Service Maintenance Agreement
What's included in the Service Maintenance Agreement?
iCrescendo Service Maintenance Agreement (SMA) entitles you to free Help Desk Support and two (2) onsite visits per year by our certified engineer to
- Install Software Updates
- Perform Database Maintenance and Tune-up
- Train new CyberLock System Administrators
The SMA is a contract that runs one (1) year at a time and must be purchased along with a new product. The SMA will also apply to product upgrade. For example if you choose to upgrade from CyberAudit Professional to Enterprise, the same SMA will apply to your Enterprise.
Customer Benefits
Three main benefits of purchasing SMA with your product:
- Maintain CyberLock System Administrator Knowledge.
Your trained System Administrator might be re-assigned to a different role and you need to train the new System Administrator. You simply call us to schedule and our engineer will be onsite to conduct the training and perform other critical tasks as outlined above.
- Maintain CyberLock System Integrity.
Your database needs a regular maintenance and tune-up to keep it running smoothly. Our engineer will be onsite to perform these critical tasks twice a year. Or you might decide to upgrade to a new operating system but not sure its impact on CyberAudit software. Our engineer will be available to help you with the verification and migration.
- Provide Help Desk Support.
iCrescendo SMA frees up your IT Department valuable resources to support this system. Your employees can call us M-F from 8:00am to 5:00pm Pacific Time when they have issues or questions with their CyberLock system.
How does it work?
You can buy an SMA for up to three (3) years at a time. Prior to its expiration, iCrescendo will automatically send an email to remind you to renew. For your convenience, you can renew it with any major corporate card.