Videx Limited Warranty on CyberLock Hardware

Videx, Inc. warrants this product to be free from defects in material and workmanship for a period of one (1) year from the date of original end user purchase. Videx, Inc. agrees to repair or, at our option, replace this product without charge if found to be defective during the warranty period.

This warranty does not cover damage or failures caused by products or services not supplied by Videx, Inc., or which result from abuse, attempted burglary, vandalism, misuse, neglect, mishandling, faulty installation, alteration, or modifications of the products supplied by Videx, Inc. This warranty does not cover exterior finish; i.e., color change due to weather, salt air, or chemicals. Only weather-resistant CyberLock cylinders (CL-6P3WR & CL-OVLWR) are warranted for use in padlocks. Periodic cleaning of the face of the lock is recommended for dirty or outdoor installations.

Videx, Inc. liability hereunder is limited to the purchase price of the product. In no event shall the company be liable for any consequential, indirect, incidental, or special damages of any nature arising from the sale or use of this product, whether in contract, tort, strict liability, or otherwise.

Videx, Inc. strongly recommends that this product not be installed in a location where installation could result in bodily injury, loss of life, or property losses that exceed $10,000. Videx is not liable for the cost of labor to remove or replace locks, or for the cost of transportation to or from the job site.


No other warranty, either expressed or implied, is authorized by Videx, Inc. Videx, Inc. assumes no responsibility for any special or consequential damages resulting from the use of this product or arising out of any breach of warranty. All expressed and implied warranties, including the warranties of the merchantability and fitness for a particular purpose, are limited to the warranty period set forth above.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you.


Please also review our Return Policy, Repair/Replacement Fees, and  Contact Us for assistance. 

FCC Statement: This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Copyright © 2010 iCrescendo. All Rights Reserved. | iCrescendo is a certified MBE, member of MSDC